Service disruption: Blackboard and other Digital Learning Platforms

Incident
October 20, 4:59pm

Service disruption: Blackboard and other Digital Learning Platforms

Status: closed
Created: October 20, 9:39am
Start: October 20, 9:38am
End: October 20, 4:59pm
Duration: 7 hours 21 minutes
Affected Components:
Blackboard/Digital Learning Blackboard VoiceThread Panopto
Investigating

October 20, 9:38am

October 20, 9:38am

Due to the AWS Global outage this morning Blackboard, Ally, Panopto, VoiceThread and other digital learning platforms are experiencing latency. You may notice slowness or features such as Blackboard Annotate not loading properly.

OTS will post an update when we have more information available.

Investigating

October 20, 2:46pm

October 20, 2:46pm

The vendor reports they are  continuing to see signs of recovery, but full restoration is still in progress . We will provide updates as more information becomes available.

Resolved

October 20, 4:59pm

October 20, 4:59pm

The vendor reports most systems have recovered, this issue is resolved.